Privacy Policy
CCTV Empire Ltd is registered with the ICO.org.uk under registration no - ZA806894
We
may change this Privacy Policy from time to time by updating this page so
please check our Privacy Policy for any changes when you revisit our website.
By using the cctvempire.co.uk website you are consenting to the use of cookies
outlined in this privacy policy.
What personal information do we collect?
We
ask for your personal information when you make a purchase, register, sign up
for promotions, offers or competitions, or to receive news. Depending on which
of these services you use, we may collect:
- your name and contact information including postal address, e-mail address and telephone number, even if you do not complete your purchase;
- details of any purchase orders that you place through the website, and any details we need for delivery;
- your company name when an order is placed;
- details you
provide when you contact us or make enquiries either generally or about
any purchases you make with us;
- details of
your visits to the website and the resources that you access; and
- information
you provide if you report a problem with our website;
Even
if you do not use these services, or for example, do not proceed with a
purchase, we will still gather any personal details entered and information
about your activity on the website to understand what parts of the website and
what products you are interested in, so that we can improve our website and
tailor our services to you. Further details can be found in the Cookies section
of this Privacy Policy.
What we do with the personal information we collect?
Depending
on how you engage with us, we may use your information:
- to facilitate
your use of this website and the services available through it;
- when you
purchase from us, to process your order, collect payment, enable you to
track you order online, arrange delivery and for other purchase related
services (this may include contacting you by telephone, email or SMS to
arrange, confirm or upgrade your delivery) and for ongoing customer
service dealings including any faults or repairs or refunds;
- for internal
accounting and regulatory purposes;
- for
statistical analysis to assess our business performance and to improve our
products and services;
- to improve and
personalise your experience when you visit the website (See the cookies
section), and to keep you informed about other products and services you
might be interested in (See Keeping You Informed); and
- to ask you from time to time if you would like to provide feedback on or participate in market research on our products and services. You do not have to participate in these if you do not wish.
- your company name may be shared with our 3rd party partners for regulatory purposes only.
Who do we share it with?
We do
not share your data with any third parties except as provided in this policy or
as required by law. We will not share personal data with third parties for
direct marketing by those parties without your consent. We do not sell your
data on to third parties.
To
ensure that your payment details are not being used without your consent, we
will validate your name, address and other personal information supplied by you
during the order process against appropriate third party databases.
By
providing your payment details to us, you consent to such checks being made. In
performing these checks, personal information provided by you may be disclosed
to a registered credit reference agency which may keep a record of that
information.. All information provided by you will be treated securely and
strictly in accordance with the Data Protection Act 1998. During the security
checks we may ask for additional information or documentation to help support
the data which you have supplied.
CCTV
Empire may also disclose your personal information:
- We may provide
aggregated statistics (including information derived from your data) about
our sales, traffic patterns, and related website information to
trustworthy third parties. We will do this for the purpose of carrying out
assessments, analysis and research in relation to our business, products,
services and customers. This is to assist in the provision of services and
products to you, and to facilitate reviews, developments and improvements
to our web site and the services and products offered to you. The
statistics we disclose to those third parties will not include personally
identifying information.
- to the police,
regulators, law enforcement or other government agency where the law
requires this, where appropriate to prevent or detect criminal activity,
or in connection with product safety, and otherwise to relevant third
parties to protect CCTV Empire, its business, staff and customers; and
- to prospective
or actual buyers in the event that CCTV Empire sells any of its business
or assets to help ensure continuity of your customer relationship.
Keeping You Informed
We
may from time to time contact or update you about products, services or offers
that may be relevant to you.
This
may include delivery, reviews, lists and extended warranties, and other
products and services related to your CCTV Empire purchases, some of which are
provided by us and some by our trusted partners to whom we may pass on your
details.
They
or we may contact you about these by telephone, mail, email and SMS, using the
contact details you provide and update us with, which we obtain or update with
you in our dealings, or which we obtain or update from external sources. This
may include telephone numbers that are registered by you or others unless you
have told us directly that you do not wish to be contacted for this purpose on
a particular telephone number. By providing your details through the website,
you are agreeing to this.
If
you don't want to be contacted by post or telephone you can email us at sales@cctvempire.co.uk,
call us on 01706 646000* or write to us at: CCTV Empire LTD, Unit 14 Sandbrook Business Park, Sandbrook Way, Rochdale, OL11 1RY. If you do so, please bear with us for a short
time whilst we adjust our records. This usually takes up to 10 days.
*
Calls are charged at your local rate from a landline or mobile. Lines open:
Monday-Friday 9:30am-4:30pm (excluding bank holidays). If you don't want to be
contacted by email, please unsubscribe from the CCTV Empire marketing emails
that contain an easy means for you to unsubscribe.
Please
note that CCTV Empire would not necessarily remove all your details from its
records but would note and respect your changed marketing preferences.
Security and Storage
Whilst
we have policies, rules and measures in place and try to take all reasonable
steps to safeguard your personal information, CCTV Empire cannot guarantee the
security of any information you provide online.
All
card details are processed through either worldpay or Paypal no card data is
entered into or stored on our site allowing no unauthorised third party to
intercept the data. Your browser will confirm that you are shopping in a secure
environment by showing either a locked padlock icon or an image of a padlock
next to the payment details in the relevant area of our website.