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On Site Assistance

Hikvision Systems On-Site Support / Assistance

CCTV Empire offer On-Site assistance with setting up your CCTV System / Troubleshooting Faults for Installers and School/Business customers.

CCTV Empire provide assistance with the following - This is available for systems sold by CCTV Empire or purchased elsewhere

  • Remote access issues including Port forwarding
  • Firmware upgrades
  • Help diagnosing / fixing a fault
  • Programming Hikvision Cameras/Recorders assistance
  • Fault finding assistance
  • Replacement hardware
  • Smart event setup
  • Alarm setup
  • PIR / PA / Audio issues
  • mobile notifications
  • Downloading of footage
  • iVMS Setup
  • System commissioning 
  • Remote troubleshooting assistance

CCTV Empire provide our customers/installers/Schools/Businesses with on-site support if required at £200ex vat for up to 3hrs or £400ex vat for up to 6 hours within 25 miles of our main office address. For Distances over 25 miles please email.