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Remote Assistance / Help

Technical Support

CCTV Empire offer the following levels of tech support for products purchased from us;

  • We offer free unlimited telephone and email support for the full length of your warranty.
  • Free remote support for diagnosing faults with goods purchased from us for the full length of your warranty
  • Free remote assistance with setting up your CCTV System via hik-Connect cloud services.

Out of warranty support + advanced setups are chargeable at the rates below;

CCTV Empire provide assistance with the following - At a cost of £50ex vat per 60minutes - This is available for systems sold by CCTV Empire or purchased elsewhere

  • Remote access issues including Port forwarding
  • Remote firmware upgrades
  • Remote help diagnosing a fault
  • Remote help programming Hikvision Cameras/Recorders
  • Out of warranty or 3rd party goods fault finding assistance
  • Smart event setup
  • mobile notifications
  • Downloading of footage
  • iVMS Setup
  • System commissioning 
  • Out of warranty or 3rd party goods remote troubleshooting assistance

CCTV Empire can also provide installers/Businesses with on-site support if required at £200ex vat for up to 3hrs or £400ex vat for up to 6 hours within 25 miles of our main office address. For Distances over 25 miles please call.


Click the plus icon below to download the splashtop remote assistance software

Splashtop Remote Assistance Software