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Remote Assistance / Help

Hikvision Remote Assistance

CCTV Empire offer free remote assistance with setting up your CCTV System via hik-Connect and diagnosing faults with hardware for 3yrs from the date of purchase

CCTV Empire provide assistance with the following - At a cost of £50ex vat per hour - This is available for systems sold by CCTV Empire or purchased elsewhere

  • Remote access issues including Port forwarding
  • Remote firmware upgrades
  • Remote help diagnosing a fault
  • Remote help programming Hikvision Cameras/Recorders
  • Fault finding assistance
  • Smart event setup
  • mobile notifications
  • Downloading of footage
  • iVMS Setup
  • System commissioning 
  • Remote troubleshooting assistance

CCTV Empire can also provide installers/Businesses with on-site support if required at £200ex vat for up to 3hrs or £400ex vat for up to 6 hours within 25 miles of our main office address. For Distances over 25 miles please call.


Click the plus icon below to download the splashtop remote assistance software

Splashtop Remote Assistance Software