What personal information do we collect?
We ask for your personal information when you make a purchase, register, sign up for promotions, offers or competitions, or to receive news. Depending on which of these services you use, we may collect:
- your name and contact information including postal address, e-mail address and telephone number, even if you do not complete your purchase;
- details of any purchase orders that you place through the website, and any details we need for delivery;
- details you provide when you contact us or make enquiries either generally or about any purchases you make with us;
- details of your visits to the website and the resources that you access; and
- information you provide if you report a problem with our website;
What we do with the personal information we collect?
Depending on how you engage with us, we may use your information:
- to facilitate your use of this website and the services available through it;
- when you purchase from us, to process your order, collect payment, enable you to track you order online, arrange delivery and for other purchase related services (this may include contacting you by telephone, email or SMS to arrange, confirm or upgrade your delivery) and for ongoing customer service dealings including any faults or repairs or refunds;
- for internal accounting and regulatory purposes;
- for statistical analysis to assess our business performance and to improve our products and services;
- to improve and personalise your experience when you visit the website (See the cookies section), and to keep you informed about other products and services you might be interested in (See Keeping You Informed); and
- to ask you from time to time if you would like to provide feedback on or participate in market research on our products and services. You do not have to participate in these if you do not wish.
Who do we share it with?
We do not share your data with any third parties except as provided in this policy or as required by law. We will not share personal data with third parties for direct marketing by those parties without your consent. We do not sell your data on to third parties.
To ensure that your payment details are not being used without your consent, we will validate your name, address and other personal information supplied by you during the order process against appropriate third party databases.
By providing your payment details to us, you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information.. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. During the security checks we may ask for additional information or documentation to help support the data which you have supplied.
CCTV Empire may also disclose your personal information:
- We may provide aggregated statistics (including information derived from your data) about our sales, traffic patterns, and related website information to trustworthy third parties. We will do this for the purpose of carrying out assessments, analysis and research in relation to our business, products, services and customers. This is to assist in the provision of services and products to you, and to facilitate reviews, developments and improvements to our web site and the services and products offered to you. The statistics we disclose to those third parties will not include personally identifying information.
- to the police, regulators, law enforcement or other government agency where the law requires this, where appropriate to prevent or detect criminal activity, or in connection with product safety, and otherwise to relevant third parties to protect CCTV Empire, its business, staff and customers; and
- to prospective or actual buyers in the event that CCTV Empire sells any of its business or assets to help ensure continuity of your customer relationship.
Keeping You Informed
We may from time to time contact or update you about products, services or offers that may be relevant to you.
This may include delivery, reviews, lists and extended warranties, and other products and services related to your CCTV Empire purchases, some of which are provided by us and some by our trusted partners to whom we may pass on your details.
They or we may contact you about these by telephone, mail, email and SMS, using the contact details you provide and update us with, which we obtain or update with you in our dealings, or which we obtain or update from external sources. This may include telephone numbers that are registered by you or others unless you have told us directly that you do not wish to be contacted for this purpose on a particular telephone number. By providing your details through the website, you are agreeing to this.
If you don't want to be contacted by post or telephone you can email us at firstname.lastname@example.org, call us on 01706 646000* or write to us at: CCTV Empire LTD, 786 Manchester Rd, Castleton, Rochdale, OL11 3AW. If you do so, please bear with us for a short time whilst we adjust our records. This usually takes up to 10 days.
* Calls are charged at your local rate from a landline or mobile. Lines open: Monday-Friday 9:30am-4:30pm (excluding bank holidays). If you don't want to be contacted by email, please unsubscribe from the CCTV Empire marketing emails that contain an easy means for you to unsubscribe.
Please note that CCTV Empire would not necessarily remove all your details from its records but would note and respect your changed marketing preferences.
Security and Storage
Whilst we have policies, rules and measures in place and try to take all reasonable steps to safeguard your personal information, CCTV Empire cannot guarantee the security of any information you provide online.
All card details are processed through either worldpay or Paypal no card data is entered into or stored on our site allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of our website.