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Forgot Password

Please find below instructions for Hikvision password recovery


Please be aware we only unlock hardware purchased from ourselves to the buyer free of charge - we check this via the products serial number.

Password unlocks for hardware not purchased from ourselves or for dealing directly with a buyers customer will be chargeable at £50 including vat this would be payable before we send you the reset file via a payment link.


Here are the steps for password recovery (only for DVRs/NVRs with new firmware v.3.3.0 or higher, and cameras with v5.3 or higher):

Please note - that you should not power off the device between creating the export file and importing the reset file as this would require a new file to be generated.

1. First of all, download the SADP (Search for Active Device Protocol) software, This when connected to the same network as your camera/recorder will find and display information. The SADP Tool is available on the following link http://www.cctvempire.co.uk/Downloads 

2. Create a suggestive folder on your local disk, for example "Hikvision reset". Put a tick in the box beside the product with the lost password, click forgot password, then click "Export" option. Save the file in the folder you created. The SADP tool will save an xml file in your local folder - close SADP (it is important that you close and reopen SADP between exports and imports.

3. This generated file will have to be sent to ourselves by email, please send this from your purchasing email address or alternatively please provide us with your order number, our email address is sales@cctvempire.co.uk. We will usually email you the unlock file across within 1-3 hours.

4. Once you receive the unlock xml file from us by email, place it in the "Hikvision reset" folder you created earlier.

5. From the SADP tool, select the device again then forgot password. Type a New Password and Confirm Password, then click Import. If everything is ok, the "Reset password success" message will pop up.